Unite Here, October 2, 2018
Marriott is the largest and wealthiest hotel company in the world with more than 6,500 hotel properties. Many Marriott hotels have programs that encourage guests to decline housekeeping services.
In 2016 Marriott purchased Starwood Hotels and Resorts, owner of the Westin, Sheraton, and W hotel chains. Starwood branded its deferred rooms cleaning program as “Green Choice”, citing its purported environmental benefits. Marriott now uses a similar “Your Choice” program at many of its legacy properties, including Marriott and Renaissance brands.
These programs save money for Marriott and hotel owners. Host Hotels & Resorts, the largest owner of Marriott hotels, told investors “we continue to see benefits from Marriott’s implementation of Make a Green Choice…”1 and “sustainability initiatives that provide guests with the option to forgo
housekeeping services in exchange for reward points, like Marriott’s Your Room Your Choice, and Starwood’s Make a Green Choice program are also positively impacting expenses.”2
Both Your Choice and Green Choice programs reward guests with vouchers and loyalty points for turning away housekeeping services they have already paid for. These programs save money for Marriott but often have a damaging impact on hotel housekeepers.
To learn more, read the Unite Here pdf report.